GRI 102-40, 102-42, 102-43, 102-44
Given the reach of the PGNiG Group’s operations, we interact daily with a wide range of diverse stakeholder groups. Each of them has their own needs and expectations regarding the information provided. Although stakeholders are mainly interested in PGNiG Group’s economic and financial results, they are also showing a growing need for information about its non-financial performance.

The delivery of the CSR Strategy and initiatives undertaken in the human resources, environmental and social areas are gaining in prominence among stakeholders. Whatever their expectations, the PGNIG Group seeks to develop open dialogue and collaboration with each stakeholder group. Bilateral exchange of information allows the PGNiG Group to make business decisions contributing to sustainable development of the Group and of the ecosystem in which it operates. 

In order to effectively build strong and positive relations with key stakeholder groups, the PGNiG Group has created a map of its stakeholders along the value chain and defined the relevant activities within and outside the Group. Given its stakeholders’ changing expectations and needs, the PGNiG Group reviews them on an ongoing basis taking into account such aspects as the strength and extent of mutual interaction, the stakeholders’ activity and interest in the Group’s business and their attitude towards the Group or its individual members.

During the preparations related to the preparation of the PGNiG Group's 2019 Non-financial Report, the map of key stakeholders was analyzed once again. Current ways of communicating with them were also identified.



Relevant stakeholders (gray filling)
Key stakeholders (orange filling)

Providers of capital: shareholders and financial institutions
Description of the stakeholder group  
Relationships and impact on the PGNiG Group
Method of communication

The PGNiG Group is an entity of strategic importance to Poland. The Group’s majority shareholder is the State Treasury, holding 71.88% of its shares. The minority shareholders include Polish and international pension and investment funds, businesses and retail investors.

Banks and other financial institutions represent a significant segment of this stakeholder group, providing financing for the Group's day-to-day operations and strategic projects.

The State Treasury expects PGNiG to support its social and economic goals and contribute to Poland's position on the international arena, in keeping with the strategic objectives that focus on ensuring the country's energy security. Other shareholders and investors, in line with the Group’s strategy, expect it to deliver satisfactory economic and financial performance building its competitive position on the international market, foster the Group’s growth through innovative climate-oriented and environmental solutions, and pay dividends (dividend policy). In addition, financial institutions expect a guarantee of repayment of the capital they provided to the Group as well as financial and legal transparency.

  • meetings and conferences for shareholders and investors
  • current and periodic reports
  • newsletter
  • reports and information materials
  • email and telephone contact with the Investor Relations Department
  • direct email and telephone contact with the PGNiG Group’s business units
  • official contacts with governmental authorities
  • exchange of correspondence with representatives of the State Treasury
  • joint initiatives of the PGNiG Group and governmental authorities: conferences, workshops, bilateral meetings


Suppliers (of services and products)

Description of the stakeholder group  
Relationships and impact on the PGNiG Group
Method of communication

This stakeholder group includes both key suppliers, of strategic importance to Poland's energy security, and other smaller companies that support the Group, in particular in the implementation of technological processes. Depending on the type of suppliers, different cooperation policies are applied.

The key aspects of cooperation with suppliers are the certainty of supplies, continuity of cooperation, and security of payments for the goods or services received. The PGNiG Group's procurement policy attaches great importance to compliance with ethical, social and environmental standards by potential suppliers. Therefore, suppliers expect clear and transparent terms of cooperation from the Group – from tender procedures to transaction settlement methods.

  • interacting with contractors in the course of procurement processes, in keeping with the rules of fair competition and equal treatment of contractors
  • involving contractors in optimising procurement within individual product segments, e.g. through technical dialogue with contractors, RFIs, etc.
  • evaluation of working relationships


Innovators and start-ups
Description of the stakeholder group  
Relationships and impact on the PGNiG Group
Method of communication

Innovators and start-ups are a group of stakeholders that are expected to help the PGNiG Group to achieve dynamic growth by providing inspiration for innovative projects consistent with global trends.

Innovators expect clear conditions for presenting their ideas and solutions as well as support in their development and implementation.

They exert a positive impact on the PGNiG Group’s status quo, encouraging it to seek and invest in innovation. At the same time, the Group makes sure that the financial risk related to the project budget, and the non-financial risk (related to whether the activities undertaken are reasonable in relation to the possible implementation of the innovation on an industrial scale) are clearly defined. The ultimate purpose of the cooperation is to enhance the Group's competitive advantages in the main area of its operations.

  • participation in the InnVento business incubator project
  • competitions for innovation projects
  • conferences, workshops and meetings for entrepreneurs running start-ups
  • cooperation with the PGNiG Group's corporate venture capital fund, PGNiG Ventures, established in late 2019
  • direct email and telephone contact


Scientific and research institutions, universities and other schools
Description of the stakeholder group  
Relationships and impact on the PGNiG Group
Method of communication

Ongoing cooperation with scientific and research institutions and universities is among the cornerstones of PGNiG, giving it access to knowledge supporting decisions on the global development trends for the Group. The key element of the Group's growth is its intellectual capital, represented by top-class experts’ knowledge, patents and innovative solutions implemented on an industrial scale, which makes the Group a market leader.

Science and educational institutions expect the Group to provide support and cooperate in the development of their activities so that their scientific and educational efforts are directed towards practical solutions for business. Vocational schools provide future employees for the industry. Cooperation in this area helps to meet businesses’ needs regarding the knowledge and skills of future employees.

Scientific and research institutions supplement the Group's own intellectual capital. They foster development at the interface between science and business, thus providing a springboard for creating innovative solutions, which are then validated by start-ups and commercialised by the Group's special purpose vehicles.

Universities and schools are also a special group of stakeholders that affect the Group's decisions in the educational area. The research staff’s potential allows the Group to implement growth- and climate-oriented projects and to make proper use of innovative research work. The Group also engages in social outreach activities geared towards promoting education, and supports professional advancement of the Group's employees by offering them post-graduate, MBA and other courses.

  • joint projects,
  • conferences
  • direct email and telephone contact
  • consultations and expert support for investment projects
  • joint research and innovation projects
  • support for vocational education at all levels
  • the PGNiG Foundation’s projects and grants



Description of the stakeholder group  
Relationships and impact on the PGNiG Group
Method of communication

As a leading integrated gas and oil group in Poland, PGNiG has a broad base of retail and business customers, whom it supplies chiefly with natural resources (in particular gas and crude oil), as well as other products and services offered by the many companies forming part of the Group.


Retail customers expect the Group to ensure a continuous supply of gas at an affordable price, so that it represents a small portion of their household budgets. Businesses expect to receive gas supplies, for both heating and process purposes, that account for an optimum share of their expenses. Efforts taken by the PGNiG Group in those areas allow it to maintain or grow its market position among business customers for which gas purchases are a significant cost component.

  • satisfaction surveys
  • helpline
  • Group companies’ websites
  • Customer Service Offices
  • eBOK (electronic Customer Service Office)
  • dedicated business consultants
  • contact centre



Competitors, trading partners
Description of the stakeholder group  
Relationships and impact on the PGNiG Group
Method of communication

Energy sector companies, including those operating on the retail market, which sell gas fuel directly to retail and business customers. To increase their market share, they offer gas fuel at competitive prices in addition to sales of natural gas or other products and services.

Competition pressures the PGNiG Group to launch new or improved solutions for its customers, which creates an opportunity to look for new markets for the Group’s products. In many cases, the competitors’ activity makes the Group negotiate gas prices with key B2B customers on an individual basis.

In addition, trading partners expect support and cooperation in joint projects and development of a joint offer for customers.

  • industry conferences
  • one-on-one meetings, interaction within business and industry organisations
  • joint ventures under the auspices of the Ministry of State Assets
  • joint projects and business initiatives


Mass media
Description of the stakeholder group  
Relationships and impact on the PGNiG Group
Method of communication

Mass media is a main channel of communication with other stakeholders, through which the Group provides, locally and nationwide, information about key events, projects and achievements of strategic importance to Poland and individual local communities. The media also have their role in opinion-forming in other stakeholder groups through interviews, conferences, publication of financial and non-financial reports.

The media expect to receive reliable information on the Group’s investment projects, financial results and plans. Their ability to form opinions on the Group's operations make them a source of consistent and transparent information, based on which all interested parties can assess those operations against the objectives set and pursued by the Group.

  • press articles
  • interviews
  • magazine and newspaper inserts
  • the press office and press releases
  • commentaries and opinions
  • discussions, debates, consultations
  • press/earnings conferences
  • special-occasion meetings


NGOs, social organisations
Description of the stakeholder group  
Relationships and impact on the PGNiG Group
Method of communication

A significant group of stakeholders actively involved in social campaigns and charitable projects – a beneficiary of programmes implemented mainly by the PGNiG Foundation.

PGNiG engages with this stakeholder group in social support programmes through joint initiatives that foster the needs of local communities, support cultural heritage, scientific research and environmental protection, both nationwide and locally.

  • dedicated business consultants
  • one-on-one meetings
  • conferences
  • involvement in worldwide humanitarian and charity relief efforts in Poland and globally – through the PGNiG Foundation


Employees – existing and retired
Description of the stakeholder group  
Relationships and impact on the PGNiG Group
Method of communication

The PGNiG Group is one of the largest employers in Poland. Its workforce is comprised of highly-qualified professionals with extensive experience. At the same time, it is frequently the first employer for many young people. Employees are a group of stakeholders who, through their knowledge, experience and skills, create added value for PGNiG by providing high-quality products and services. Employees build PGNiG’s organisational culture, support implementation of the Group's strategic objectives, and directly contribute to ensuring Poland's energy security.

A key aspect of the Group’s operations is providing its employees with stable employment and rewarding career opportunities in a safe and friendly working environment.


The complexity of processes implemented at the PGNiG Group requires its staff to constantly broaden their knowledge and improve their skills. Employees actively participate in growth-oriented projects that enable the Group to provide top-quality services and products. On the other hand, they expect transparent rules of employment and remuneration appropriate for their roles.

  • consultations with employee representatives (as needed)
  • Employee Council (meetings/consultations in accordance with statutory requirements)
  • a group of communicators (employees responsible for internal communication processes) – communicator meetings held typically two times a year
  • electronic newsletter, corporate intranet (daily)
  • employee surveys (a large-scale survey held every two or three years, and yearly satisfaction surveys on the quality of communication and IT services)
  • special-occasion meetings


Representatives of the PGNiG Trade Unions
Description of the stakeholder group  
Relationships and impact on the PGNiG Group
Method of communication

Representatives of the PGNiG Trade Unions voice the employees’ opinions and take part in important decisions with regard to the organisation's HR policy. They communicate the employees' opinions on the working conditions to the Group as an employer, and present the terms and conditions of agreements between the parties with respect to professional and social matters.

The Trade Unions represent and defend the employees’ rights and professional and social interests, and are involved in creating regulations that govern the relations between the Group and its employees by negotiating, for instance, terms of employment, salaries and wages, and workplace health and safety conditions. Another key aspect is labour/management relations in the key areas of the Group's business and growth.

  • consultations held with the PGNiG Trade Unions and Employee Council in accordance with the law and agreements in place (meetings and correspondence depending on current needs and arrangements between the Management Board and employee representatives)
  • contact with the employees of individual Group companies and PGNIG S.A. Branches that are responsible for dialogue with the employer
  • the same tools as those used to communicate with other employees: daily electronic newsletter, corporate intranet, etc.


Local communities
Description of the stakeholder group  
Relationships and impact on the PGNiG Group
Method of communication

Being one of the largest and oldest businesses in Poland, PGNiG conducts its operations in multiple locations, both domestically and abroad. Aware of its impact on the communities surrounding its projects, the Group has always sought to build long-lasting relations based on mutual trust. PGNIG cooperates with all stakeholders, including local residents, representatives of local governments, businesses and organisations.

Local communities take an interest in investment projects implemented in their areas. For the Group's projects to be completed in an uninterrupted and timely manner, it is vital that they meet with approval from the communities in their immediate vicinity. Their launch is in each case preceded by dialogue with the local community. It is essential to provide such community with information about the process and to gauge its expectations in order to minimise its adverse impact on the environment.

PGNiG engages in extensive dialogue with local communities to adapt its investment projects to their needs. Through social activities as well as informational and educational efforts, it seeks to ensure that the local community understands the role of a given project, accepts it, and joins in its implementation. One result of this approach is that in many cases the Group engages in infrastructure development projects and supports local social organisations, science, culture and sports.

  • public consultations (in accordance with the law and the Company’s concept of social dialogue; other activities – as needed)
  • activities of the PGNiG Foundation
  • direct interaction with local authorities and organisations
  • dialogue relating to ongoing investment projects


Public administration bodies and the market regulator, the European Commission
Description of the stakeholder group  
Relationships and impact on the PGNiG Group
Method of communication

Public administration bodies, the market regulator and the European Commission provide a certain legal framework governing business activities. The EC works with national regulators to implement solutions introduced across the EU at the national level.


Cooperation with this stakeholder group is based on mutual dialogue and respect for the law. PGNiG Group companies operate in regulated sectors, including gas distribution and storage, so regulatory compliance is a key aspect of their business. The Group engages in an open dialogue, which involves reviewing drafts of legislative solutions at the national and EU legislation level.

On the other hand, as new legislative solutions are introduced, the Group adapts its operations, business model and processes accordingly.


  • consultations
  • exchange of correspondence
  • joint initiatives – conferences, workshops, bilateral meetings