SOCIAL CAPITAL

share:

We define social capital as the ability to share, build strong relationships and cooperate with stakeholders.

Given the strategic importance of the Group’s products, the Group plays a particularly important role in the everyday life of local communities. The nature, operational scale and presence of infrastructure for hydrocarbon exploration, production, storage and distribution make the PGNiG Group deeply committed to building partnership relations with local communities and governments, suppliers and contractors, with the ultimate goal of pursing joint objectives. The PGNiG Group creates opportunities for cooperation and builds understanding for mutual relations and interdependencies with individual stakeholder groups.

Key metrics:

Increasing customer satisfaction by improving service quality and investing in advanced digital communications solutions and tools that meet the needs of various customer groups.
Be Like Ignacy – an original programme created by PGNiG and the PGNiG Foundation that promotes science among primary school students and familiarises the youngest generation with Ignacy Łukasiewicz and other outstanding Polish scientists
We Warm Up Polish Hearts – a project of the PGNiG Foundation, PGNiG and other PGNiG Group entities designed to enhance the knowledge of Poland’s history
Support for gas industry museums in Warsaw (by PGNiG), Paczków (by PSG) and the Ignacy Łukasiewicz Oil and Gas Industry Museum in Bóbrka (PGNiG and the PGNiG Foundation)

Outcomes:

Over 365,00

beneficiaries, including over 20,000 students, were direct beneficiaries of CSR projects run by the PGNiG Ignacy Łukasiewicz Foundation and other PGNiG Group entities in 2019

more than 500

initiatives received support from Group companies and the PGNiG Foundation in 2019 (over 400 in 2018)

Contact Center

Setting up a Nationwide Contact Centre at PSG. In 2019, the Contact Centre received 274,174 calls, which translates to a daily average of approximately 1,100

1200

By the end of 2019, the Debt of Gratitude support programme benefited almost 1,200 people

Our approach to performance management:

The PGNiG Group engages with local communities also through its charitable giving initiatives, run mainly by the PGNiG Ignacy Łukasiewicz Foundation
We implement strategic long-term community outreach programmes through the Foundation and PGNiG Group companies
We use social dialogue as a means of communication to help our stakeholders understand what we do
Good Neighbour – we strive to identify the needs and expectations of our local communities on a regular basis. Before setting up a new location, we meet with the local authorities to explain the purpose and scope of work associated with the planned project

How does social capital affect other types of capital?

Innovative capital

The Group’s main area of impact on its social environment, involving the use of its intellectual capital, are education and scientific research. The Company has partnered with universities and vocational schools to prepare highly qualified human resources for itself (so as to manage the generation gap) and works with partners in large research and academic centres to further drive innovation.

Due to generational changes and the related fear of losing the knowledge possessed by experienced employees, in 2019 a pilot of the Mentoring Program was introduced at PGNiG. The aim of the initiative is to share professional experience and distribute substantive knowledge from employees with many years of experience to employees who do not have expert knowledge.

As one of the very first companies in Poland, we tailored our training and recruitment system to bring it in line with the industrial doctorate programme. In addition, over the last ten years PGNiG Termika has partnered with secondary schools under the ‘We Encourage Learning’ programme, offering scholarships to the best students.

Human capital

The Group is deeply committed to building partnering relations with its social environment, local governments, suppliers and contractors, with the ultimate goal of pursing joint objectives. Our employees are PGNiG’s informal ambassadors in contacts with third parties. Their direct involvement in local initiatives and membership of work councils or trade unions directly supports further development of our social environment.

Natural capital

As part of its production operations in Poland and abroad, the Company engages in social dialogue with local communities, experts and environmental organisations, as access to hydrocarbon deposits often depends on their acceptance. The PGNiG Group is firmly committed to building strong partnership-based relations with local communities, public authorities, suppliers and contractors in the pursuit of common goals.

Financial capital

The Group supports CSR and local initiatives through:

Sponsorship activities,
Projects implemented through the PGNiG Foundation.

In 2019, the PGNiG Group companies and the PGNiG Foundation provided support to over 500 initiatives and events, compared with over 400 in 2018.

Manufacturing capital

The Group’s operations and the location of its production assets have a direct bearing on the living conditions and development of entrepreneurship across all regions of Poland.

Many industries rely on gas as one of their key feedstocks, and the access to ‘blue fuel’ stimulates economic growth;
The gas sector is one of the country’s major employers. The closeness and continuing expansion of PGNiG’s production assets guarantees financial stability to nearly 25,000 employees and their families;
The regional presence of PGNiG’s production assets is also a source of taxes for municipalities and an opportunity to take advantage of CSR and sponsorship projects run by Group companies.

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Innovation capital

Natural capital